Client

A real estate owner seeking to optimize their operational strategy

Challenge

The client relied on Excel spreadsheets for managing their data, leading to redundancies and difficulties in accessing critical information for decision-making. They required assistance in selecting and tendering facility management vendors and building a strong operational strategy.

Solution

REDT worked closely with the client to eliminate their reliance on Excel spreadsheets by implementing simple yet effective tools to manage their data. This made data readily available for decision-makers, reducing redundancy and improving supervision across the company. In addition, REDT provided guidance in selecting and tendering facility management vendors and building firms, focusing on creating robust SLAs and KPI-driven contracts. This approach helped enhance the delivery level of the client's facility management providers, ensuring they met and exceeded tenant expectations.